General Questions

[wptabs type=”accordion”][wptabtitle]How much is shipping?[/wptabtitle][wptabcontent] We ship orders 2 days a week (Tuesday and Thursday) typically via USPS First Class Mail. We are located in Luxemburg, Wisconsin and generally takes 1-3 business days to receive. You will receive an email after your order has shipped. Here are our shipping rates:

  • $3.99 – orders under $50
  • FREE on orders over $50 (before taxes)
  • Free – Local Pickup at Pretty Please Boutique (Kewaunee, WI)
  • $10.99 – Alaska or Hawaii

** If you need your order by a certain date please include the date in the notes when ordering. **

If you are located outside the U.S. please contact us first before ordering.

[/wptabcontent] [wptabtitle]Submitting Photos[/wptabtitle][wptabcontent] You can submit photos a couple ways to us including:

  • Please email them to Stephanie (at) SavorTheMemories (dot) com
  • Upload them on this page (you will receive the password once you place your order)

Also, please do NOT submit copyrighted photos for photo charms or other products. We do not assume responsibility/liability for copyrighted photos.

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[wptabtitle]How many charms fit in a floating locket?[/wptabtitle][wptabcontent]

It depends on the size of the charms you are adding to the locket but typically 4-7 charms can fit in a locket. Typically 3 small photos charms can fit in a locket. Charms on website are not actual size and vary in size.

All Floating lockets are 30mm in diameter and the inner diameter is 22.5mm (same size as other locket brands “large” size lockets). Our charms and small photo charms will work in other brand lockets.

Our large photo backplates are 22mm, and recommend purchasing a Savor the Memories Floating Locket. We can’t guarantee that our large photo backplates will fit in other locket brands — you should measure your locket first before ordering. You can place charms on top of the backplate and the Savor the Memories locket will still close.

To keep your charms from moving in the locket try using “Zots” — the Tiny size (other sizes are too large). I use this in my locket and LOVE them!

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[wptabtitle]Jewelry Quality[/wptabtitle][wptabcontent] Our beautiful charms and floating lockets are affordable and made with high quality material and will retain its beauty for years to come. All lockets and small photo charms are made from high quality Stainless Steel which is very durable, non-allergenic, and easy to clean. Non-photo charms are made from zinc alloy. Photo charms are sized appropriately and color corrected then professionally printed and sealed to a metal back (large charms are sealed to an acrylic back). Regular charms are made from zinc alloy. Magnetic lockets open approximately 45 degrees.

Please Note: Floating Lockets are made with glass and should not be given to children. Charms are small and should be kept away from children to avoid choking.

[/wptabcontent] [wptabtitle]How do I care for and clean my floating locket?[/wptabtitle][wptabcontent] Floating lockets are made with glass please be careful not to drop them or get wet as they are not waterproof. Carefully clean floating locket / charms with a soft cloth (microfiber works great) to remove any fingerprints or oils. Please remove locket while showering, applying lotion, swimming, etc. While our lockets are very high quality they should not be worn while doing vigorous activity/sports as they could break. Also, they should not be worn in very cold temperatures for an extended periods of time as the glass could possibly break when returning to normal temperature.

[/wptabcontent] [wptabtitle]Jewelry Warranty[/wptabtitle][wptabcontent]

We stand by our products, if you are not completely satisfied with your order after you receive your item(s) please contact us as soon as possible!

We warranty our jewelry for 90 days after purchase and will replace items of factory defect including: loose stones or glass, magnetic failure, and bad chain clasp.

Our warranty does NOT cover any accidental damage or misuse.

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[wptabtitle]Can I cancel my online order?[/wptabtitle][wptabcontent]

If your order has not been processed yet we can cancel your order and give you store credit.

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[wptabtitle]Can I return my items?[/wptabtitle][wptabcontent] No, since photo charms are custom with your photos we do not allow returns on the items we sell. We do strive to provide the best customer service and products and for some reason if you are not happy with the quality of our work please contact us.[/wptabcontent] [/wptabs]