General Questions

Shipping?
Shipping costs vary as we ship via USPS First Class Mail and USPS Priority Mail. We are located in Luxemburg, Wisconsin and ship most items within 1-3 business days. Please see complete list of turn around times here.

It generally takes 3-5 business days to receive your order once it is shipped or 2-3 days for Priority Mail. Please allow 2-3 weeks for international first class mail or 6-10 days for international priority mail

You will receive an email after your order has shipped.

** If you need your order by a certain date please include the date in the notes when ordering. **

If you are located outside the U.S. you may receive an email regarding shipping if additional postage is due.

Submitting Photos

You can submit photos a couple ways to us including:

  • Please email them to Stephanie (at) SavorTheMemories (dot) com
  • Upload them on this page

Also, please do NOT submit copyrighted photos for photo charms or other products. We do not assume responsibility/liability for copyrighted photos.

Jewelry Quality
Our beautiful charms and jewelry are affordable and made with high quality material and will retain its beauty for years to come if maintained properly (please see below faq). All lockets and charm bangle bracelets are made from high quality Stainless Steel which is very durable, non-allergenic, and easy to clean. Charms, and other jewelry are made from zinc alloy or alloy metals and silver or gold plated.

Photo charms are sized appropriately and color corrected then professionally printed and sealed via an epoxy cover. Charms are water resistant but not water proof. Please do not get photo charms wet / damp / exercise with them on.

Magnetic lockets open approximately 45 degrees.

Please Note: Floating Lockets are made with glass and should not be given to children. Charms are small and should be kept away from children to avoid choking.

How do I care for and clean my jewelry/charms?
Floating Lockets
Floating lockets are made with glass please be careful not to drop them or get wet as they are not waterproof. Carefully clean floating locket / charms with a soft cloth (microfiber works great) to remove any fingerprints or oils. Please remove locket while showering, applying lotion, swimming, etc. While our lockets are very high quality they should not be worn while doing vigorous activity/sports as they could break. Also, they should not be worn in very cold temperatures for an extended periods of time as the glass could possibly break when returning to normal temperature.

Necklaces, Bracelets & Knot Bracelets
Please be careful not to get wet / damp as they are not waterproof. Carefully buff with a soft cloth (microfiber works great) to remove any fingerprints or oils. Please remove jewelry while showering, applying lotion, swimming, excersizing, etc. While our jewelry is very high quality they should not be worn while doing vigorous activity/sports or in humid climates as they could tarnish (even though they are silver or gold plated).

To Clean:
Mix a few drops of a gentle dishwashing soap with  warm water. Rinse your jewelry in the soapy solution and allow the jewelry to air dry.

 To Store:
Place the jewelry in a small plastic bag, squeeze the excess air out of it and then seal it. This will keep it dry and protected from scratches. The lack of oxygen will keep the alloy metals in gold or silver plated jewelry from tarnishing.
Warranty
We stand by our products, if you are not completely satisfied with your order after you receive your item(s) please contact us as soon as possible!

We warranty our jewelry for 90 days after purchase and will replace items of factory defect including: loose stones or glass, magnetic failure, and bad chain clasp.

Our warranty does NOT cover any accidental damage or misuse.

How many charms fit in a floating locket?
It depends on the size of the charms you are adding to the locket but typically 4-7 charms can fit in a locket. Typically 3 small photos charms can fit in a locket. Charms on website are not actual size and vary in size.

All Floating lockets are 30mm in diameter and the inner diameter is 22.5mm (same size as other locket brands “large” size lockets). Our charms and small photo charms will work in other brand lockets.

Our large photo backplates are 22mm, and recommend purchasing a Savor the Memories Floating Locket. We can’t guarantee that our large photo backplates will fit in other locket brands — you should measure your locket first before ordering. You can place charms on top of the backplate and the Savor the Memories locket will still close.

To keep your charms from moving in the locket try using “Zots” — the Tiny size (other sizes are too large). I use this in my locket and LOVE them!

Can I cancel my online order?
If your order has not been processed yet we can cancel your order and give you store credit.

Can I return my items?

Personalized Items:
No, since we made your order with your personalized text or photos  we do not allow returns on these items.

Non-Personalized Items:
Yes, please contact us for return information. Buyer pays return postage for items. Once items are returned your order will be refunded minus the initial costs for shipping. Please note we do NOT accept returns on food grade items (example: smore kits).

We do strive to provide the best customer service and products and for some reason if you are not happy with the quality of our work please contact us